Privacy policy

Last Updated: June 4, 2025

1. Introduction

At Mitstone Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you visit our website, https://mitstone.co.uk/, or interact with us. This policy applies to all users of our website and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Mitstone Ltd. is a UK-based company specializing in construction and project management services. We are the data controller responsible for your personal information. You can contact us at:

3. Information We Collect

We collect the following types of information when you use our website:

  • Personal Information: If you fill out a contact form, sign up for a newsletter, or otherwise engage with us, we may collect your name, email address, phone number, or other details you voluntarily provide.
  • Usage Data: We use Google Analytics and Meta Pixel to collect anonymized data about how you interact with our website. This includes your IP address, browser type, device information, pages visited, time spent on the site, and referral sources.
  • Cookies and Tracking Technologies: Our website uses cookies and similar tools to enhance your experience and track usage. Cookies are small text files stored on your device. See Section 5 for more details.

We only collect information that is necessary for the purposes outlined in this policy.

4. How We Use Your Information

We use your information to:

  • Respond to your inquiries, provide customer support, or deliver services you request.
  • Improve our website’s functionality, content, and user experience.
  • Analyze website performance and visitor behavior through Google Analytics and Meta Pixel to optimize our site and tailor marketing efforts.
  • Send you promotional materials, such as newsletters, if you’ve opted in (you can unsubscribe at any time).
  • Comply with legal obligations, such as responding to lawful requests from authorities.

We will only process your data where we have a lawful basis, such as your consent, a contract, or our legitimate interests (e.g., improving our website).

5. Cookies and Tracking Technologies

Our website uses cookies, Meta Pixel, and Google Analytics to collect data about your visit. These tools help us understand how users navigate our site, which pages are popular, and how we can improve. Types of cookies we use include:

  • Essential Cookies: Necessary for the website to function, such as maintaining your session.
  • Analytics Cookies: Used by Google Analytics to track anonymized data about site usage.
  • Marketing Cookies: Used by Meta Pixel to deliver relevant ads on platforms like Facebook or Instagram.

You can manage or disable cookies through your browser settings or our cookie consent banner. Note that disabling cookies may affect your experience on our website. For more details on Google Analytics, visit https://policies.google.com/technologies/partner-sites. For Meta Pixel, see https://www.facebook.com/business/help/471978536642445.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

  • Service Providers: Trusted third parties like Google (for Analytics) and Meta (for Pixel) process data on our behalf to support website functionality and marketing.
  • Legal Authorities: If required by law or to protect our rights, we may share data with regulators, law enforcement, or courts.
  • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of our business assets.

All third parties we share data with are required to protect your information and use it only for the purposes we specify.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal exceptions.
  • Restriction: Ask us to limit how we process your data.
  • Objection: Object to processing for specific purposes, such as marketing.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at [insert contact email]. We will respond within one month, as required by law. If you’re unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Data Security

We use reasonable technical and organizational measures to protect your data, such as secure servers, encryption, and access controls. However, no online system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches. Please take care when sharing sensitive information online.

9. Data Retention

We keep personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. For example:

  • Contact form data is retained for [insert period, e.g., “12 months”] unless you request deletion.
  • Analytics data is anonymized and may be stored indefinitely to track long-term trends.

When data is no longer needed, we securely delete or anonymize it.

10. Third-Party Links

Our website may include links to third-party sites, such as social media platforms or partner websites. We are not responsible for their content, security, or privacy practices. Please review their policies before sharing personal information.

11. International Data Transfers

As we use Google Analytics and Meta Pixel, some data may be transferred outside the UK (e.g., to the US). We ensure these transfers comply with UK GDPR through appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions. For more information, contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on this page with an updated “Last Updated” date. We encourage you to review this page regularly. Your continued use of our website after changes indicates your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

We’re committed to addressing your concerns promptly and transparently.